Policies and Publications

At 1st Place, we strive to apply the highest standards and quality in all that we do. Should you feel that we have not achieved this, we wish to:

• Listen and learn.

• Put things right.

• Improve our service.

If you have cause for complaint regarding the service that we provide, please read the 1st Place Complaints Policy and Procedure.

Complaints Policy and Procedure

New parents are asked to spend at least one week settling in their child. This will be a gradual process that reflects the needs of each child. Each child is treated as an individual, some may need more time (or less) at the discretion of the keyworker. For more information, please read the following documents:

Settling in Procedure

Children’s behaviour is managed effectively and in a manner appropriate for their stage of development and particular needs. At 1st Place, we uphold the right for all members of our community to be treated with respect and equality. Please read the following documents to find out more:

1st Place Behaviour Policy

1st Place Behaviour Policy - Addendum

1st Place will always work in partnership with parents to ensure the safety and wellbeing of their children including those with long-term conditions such as epilepsy, asthma or sickle cell anaemia. We will also continue to support the children in our care when they are suffering from short-term illness providing that they are considered able to cope with the nursery day and are not likely to pass on illnesses to other children or staff

1st Place Medicines Policy

1st Place core opening hours are 9.00am-5.00pm with extended day sessions available for parents booking in advance.  At registration, all parents/carers sign to say that they will abide by the terms and conditions of the nursery, and that they will keep to their agreed times of attendance. For more information, please read our Late collection of children Policy.

Late Collection Policy

We comply with the welfare requirement for safeguarding and promoting children’s welfare and follow the local safeguarding procedure approved by the Southwark Safeguarding Children Board. We ensure that all adults working and looking after children and working with vulnerable adults are fully trained and able to put the procedures into practice. For more information, please read our 1st Place Safeguarding Policy and 1st Place Safeguarding Adults at Risk Policy.

1st Place Safeguarding Policy

1st Place Safeguarding Adults at Risk Policy

View or download our Anti-Slavery & Human Trafficking Policy

1st Place is committed to ensuring that personal and sensitive information that we hold about you and your family is protected and kept safe and secure. Please read the following documents to find out more:

1st Place GDPR Policy

Your Rights Under GDPR

Subject Access Request Form

We have obtained a Cyber Essentials accreditation to ensure we comply with the Cyber Essentials Scheme.

View certification

Renewal date: February 2026

Our staff receive ongoing, tailored security awareness training to help protect against cyberattacks and keep your data safe.

The Social Media Policy outlines the rules governing the use of social media at 1st Place which includes (but is not limited to) social networks, blogs, chat rooms and forums.

Social Media Policy

We use cookies to collect and monitor data about site usage and interaction that will allow us to offer the best possible user experience and services to our audience. Cookies are files downloaded and stored in your computer through the browser, depending on you preferences and settings. By using this website and agreeing to this policy, you consent to 1st Place's use of cookies in accordance with the terms of this policy. To find out more, please read our Cookies Policy.

These terms of use govern your use of our website. Please read the 1st Place Terms and Conditions in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

Terms of Use

Guidelines for nursery parents/carers who are considering gifts to staff, please download the document below.

Gifts Policy